cancel
Showing results for 
Search instead for 
Did you mean: 

I cant set up two factor authentification

vorovskajalapa
Honored Guest

Instead of a normal activation code, I receive some strange symbols

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello here, @vorovskajalapa, and thanks for reaching out to the community with this issue! While we are unhappy to hear you're having troubles setting up 2 Factor Authentication, we are more than happy to assist you with finding a resolution. There could be a few different causes for what you are seeing, would you mind sending us a screenshot of the symbols that appear instead of the code?

 

Additionally, have you attempted this with multiple browsers/devices, such as have you tried from phone and PC browsers? What about on a different network? Any additional information could be helpful in determining the root cause of the issue. Looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?