So first of all I just want to say that my problem wouldn't exist if Meta would just allow us to sync videos over 1 GB to the mobile app.
I recently recorded myself beating a game with a challenge involved. I didn't record it in multiple takes like I should've, I just recorded it in one go. The video ended up being around 1 hour and 43 minutes at around 3.5 GB. I tried to sync it to the app and it didn't work so I tried to connect it to my computer. I plugged it into my computer and all my Quest did was start charging and didn't give me the popup to allow access. I then tried to contact support and they ran me through the obvious stuff like restarting my Quest and Computer, or hard rebooting the Quest. When all of that didnt work they just told me to factory reset the device which I'm not doing for 2 reasons, one reason is that it isn't guaranteed to work (Yes I do understand that factory resets are the last resort but I don't see why it would come to that option instead of fixing a basic function and an important one of most if not all devices). The second reason is that it's not even my headset, I just borrow it from my father often. I then tried to read a post on the forums and the accepted answer was you could accept it in the notification tab but I didn't see that option. I searched it up and I think I have to be in developer mode, so I made and organization and it still didn't let me. Y'know why? Because Meta is stupid and thinks that because they subtly force you to link a FaceBook account that we will. (Before someone and/or Meta just tells me to get a FaceBook account I am not doing that as I should have the freedom to not be forced to link the account of an entirely different platform. If Meta really wanted happy users they should just stop being idiots). So now as far as I know I can't get my almost 2 hour video done and I'm not redoing it and just recording each level separately. Does anybody know any other possible way I can get around ths
Thanks for posting into our forum. We understand how frustrating this is for you and want to help you out as much as we can. Please see the below steps on how to transfer to a windows computer to ensure you've got everything right!
1. Connect your Quest headset to your Windows PC using a USB-C or Quest Link cable. 2. On the headset when prompted, select Allow to allow your computer to access the photos and videos on your headset. 3. Follow any prompts on your PC to allow file sharing to the Quest headset.
4. On your PC, using File Explorer, navigate to:
This PC\[Your Quest Device]\Internal shared storage\Oculus\VideoShots for videos
This PC\[Your Quest Device]\Internal shared storage\Oculus\Screenshots for images
Note: Do not move or remove files in other folders from your device as this may prevent your device from working properly.
5. From there, you can copy files from your Quest to a preferred location on your computer.
If you could ensure you've set it up like this and let us know if you have and we will look at how to proceed!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Just dropping by to see if you are still having the problem with file transfers?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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