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I did not receive the redeem code for Asgard's Wrath 2 with new meta quest 3

oidarro
Honored Guest

hi, I bought the meta quest 3 with Asgard's Wrath 2 in the bundle, but I didn't receive the email or the link to redeem the game. in the store I only see the purchase option. the notification did not appear in the viewer or in the app and I did not even receive an email. I have to wait? it's normal? Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

Hey @Me2023ok! Are you able to see if Asgard's Wrath is available to view anywhere in your account? If you received the code but are not sure if it was redeemed, you can send a private message to the support page, @MetaQuestSupport, and they'll be able to look into this for you. I hope this information helps!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

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36 REPLIES 36

caboose890
Explorer

Same issue but I’ve read other people have redeemed it as well as getting the first game on the pc app so I don’t think the problem is with waiting for it to come out but it’s on metas end ?

Asburger
Honored Guest

Im having the same issue at the moment, i never recieved any email or notification regarding my AW2 code. I dont know what is happening or if its normal. The headset is already fully set up. so i dont know whats going on

Davidszrz
Honored Guest

Quest 3 activated today, same issue. No email or notification.  I only see the purchase option

SteelKageX
Honored Guest

I'm in the same boat.  Got my quest 3 today and all setup, but no email or notification to redeem the game.  When I got my quest 2 last year and beat saber free I got an email like 5 mins after setup.  I'm going to give it a few days and then probably hit support hard about it.

Same here, activated the quest 3 yesterday, no email or notification yet.

fifise
Honored Guest

Same here I activate my quest 3 yesterday and still didn't get the email to redeem the game

1800studentloan
Explorer

Same here as well, got an email to redeem, clicked it but nothing happens after, no game in my library. No redemption code

J3553
Honored Guest

Support said it could take 48 hours after using Q3 to receive an email. Probably made that up though. 

I recieved the email, but when clicking "redeem" it only takes me to this page:

20231030_010258.jpg

 

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