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I don't know if it's a problem or not. Quest two I cannot turn on Airlink in the Oculus,

1Tythe
Honored Guest
I don't know if it's a problem or not. Quest two
 
I cannot turn on Airlink in the Oculus, even though it is new and has not been for two days. When I turn on Airlink, I wait to no avail. Only the loading sign appears. Is it a manufacturing defect, a problem with my computer, or a problem with my internet?

Also, can I operate the Oculus using a regular cable, not a cable 3.0
2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @1Tythe! We heard that you want to use your Meta Quest 2 for PCVR! Let's work together to figure out what is causing it to not connect!

 

First, please visit the Air Link set-up guide. Walk through this to ensure everything is done at the right time. Please let us know which step you get to, where you only see the loading symbol.

 

Also, it's important to send your PC information so we can help customize the troubleshooting steps for your device:

  • Processor:
  • Graphics card:
  • Memory:
  • Operating System:
  • USB Ports:

Lastly, Meta Quest Link requires a USB-C 3.0 cable supporting 5GB or higher throughput. It won't work with a regular cable. 

 

We look forward to working with you on this! Take care.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, @1Tythe! We noticed that we haven't heard back from you yet. If you still need help, please reach back out and we can continue looking into this together! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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