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I factory reset my Meta Quest 3, which in turn gave me the warping affect in my passthrough.

Lost.data
Honored Guest

I factory reset my Meta Quest 3 a few times to see if I could improve the image clarity in the passthrough, I barely had any warping in my passthrough before, but now I have alot more warping when I raise my arms to my headset and when I am close to objects. Is there any way to fix this? I know there was a v66 software update that had mostly fixed my issue before I factory reset my Quest 3 Hopefully with more updates (or the next update) it will be fixed?

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Accepted Solutions

I noticed today that my passthrough is getting fixed. It has less warping. I think it just needs time to install all the updates.

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MetaQuestSupport
Community Manager
Community Manager

Hey there, @Lost.data 

 

We can see you are having some warping when using the passthrough in your Meta Quest 3.

 

Some common causes of this can be a room with low lighting or warm lighting, for the best experience in passthrough you should be in a room with natural or bright lighting.

If you do get too close to some objects or have your arms or hands in front of them, the cameras for the VR will seem distorted as the focus of these cameras will shift to objects closer to them.

 

Every update we release we focus on making the VR experience better for our users and we aim to continue to improve our devices.

In the mean time we would love to investigate this further with you, if you would like to send us a private message so we can get some more details about your issue we can see what we can do to fix your passthrough.

 

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I noticed today that my passthrough is getting fixed. It has less warping. I think it just needs time to install all the updates.

Hi @Lost.data

 

Thank you for your feedback. We're glad that things are back to normal and that you're able to fully enjoy your VR experience again.

 

Please get back to us if you still need assistance, we'll be happy to help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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