I tried to reset factory my device. By entering the Boot Menu but I accidentally got too hasty with the buttons and as the boot was opened menu I pressed on the "exit the boot menu" option.
Ever since then, every time I try to access the boot menu, I get a "NO COMAND" screen.
The steps I take are as follows:
Power off the headset.
Pressing on the power button and the volume button at the same time.
Removing my hands from the button as soon as the boot screen appears
What I expect that will happen:
The boot screen will appear for a few seconds. And will be followed by the boot menu.
What is actually happening:
The boot menu appears for a few seconds, followed by the "No Command" screen.
Important to note: I can boot up the headset normally just fine and I was able to reset factory the handset through the mobile app.
Yet, the problem persists, which I find disturbing. Is there any way I can fix this?
Hi there to all! It looks like both of you are facing a similar problem with your device suddenly shutting down and showing an error message. Not to worry; we are here to help. To assist you better with this issue, please send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Update. Force restart was able to do the trick. and solve the problem.(I tried to do that before but as it turned out, I left the power button too early.)
Hey @Molotov! Thank you so much for that update. We are happy that things have been resolved. We hope for the best in your future virtual reality adventures!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @Molotov! We're just circling around to see if you need any more of our assistance, we're glad to hear that you're back into the VR world. Please feel free to reach out to us about any more questions, concerns, or issues, we are always happy to help our fellow users. You make sure you have a great one!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
