cancel
Showing results for 
Search instead for 
Did you mean: 

I got a Quest 3 that has arkham shadow but I am not able to redeem it,

MrTeddy256
Honored Guest

I already Setup my headset, its not in a secondary profile, It didn't give me batman Arkham shadow and its most likely a bug probably when I clicked skipped on payment details during the setup though after I put in payment details and it still saying I have to spent 49.99$ . Is there anyway I can have it added to my account? I also been looking around the forum and others have experiencing the same thing though the answers haven't helped me. Is there a chance I can prove that my headset is eligible for the batman game to be added to my account? 

Sincerely, Teddy. 

2 REPLIES 2

Das.Bearski
Rising Star

Did you check the promotions section in the meta app?

I know just enough about tech to look like I know what I'm doing.

Choleni
MVP
MVP

Hi @MrTeddy256 🙂

its most likely a bug

maybe....there were a few users with similar issues. But they got the game eventually.

If you haven't already, try the steps described in the link below:

Redeem your Meta Quest app, game or subscription promotion | Quest help 

If this doesn't work, send a PM @MetaQuestSupport 

click on their name to visit their profile page, then click the "send message" button.

They can sort that.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?