06-21-202406:31 AM - last edited on 06-21-202411:10 AM by FunkyTanuki
my device is quest 2 with V66 firmware, i found a color problem when i use quest broswer to see netflix, it will appear blue and red outline on white font and icon, to fix it i need close netflix tab, and press power button sleep my quest and than wake it, the color bleeding will disappear.
It only appear on netflix website, i browse other website not meet this problem
Hey @laubong. We definitely want to help you resolve the issue you're experiencing with Netflix as soon as possible. We see you've already downloaded the V66 update. We did want to suggest the following steps as a way to resolve the issue.
Restart the headset by following the directions below :
To restart your headset:
With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
Select Restart. Your headset will turn off and then turn back on.
If you're headset is unresponsive or you're otherwise unable to restart your headset, you can do a force restart:
Press and hold the power button for at least 30 seconds.
Wait 30 seconds.
If your headset doesn't automatically turn back on, press the power button until your headset turns back on.
Uninstall and reinstall the Netflix App
Check your settings on your headset.
After trying these steps, let us know if this helped resolve the issue or not so that we can explore other options for you. Looking forward to your response.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, hello, @laubong! We're checking back in to see if you still need assistance with that color bleeding you were seeing you in your headset's browser. If so, please reach back out anytime to let us know your results from those troubleshooting steps we recommended earlier. We'll be glad to continue from there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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