I have (no) devices

[tdieterich]

I have two devices registered to my account. But the problem is, I also have no devices registered, according to Meta, so I can't get customer support.

I can't get any help from anyone. Please, can someone from customer service please, please help. There is something wrong with the system and I can't get any support.

[Choleni]

Hi @tdieterich 🙂

You can't see any of your devices here?

Get support | Meta Store 

Or on this page after tapping on devices on the left bar?

https://secure.oculus.com/my/profile/ 

You can reach out to support here in the forum so they can look into your account and see what's wrong.

Send a PM @MetaQuestSupport

Click on their name, next click the "send message" button.

[tdieterich]

When I try to get help, it says to validate another way because I have no devices on my account. Alternate ways don’t work.

When I go into my meta horizon app on my phone, I can see both devices.

I’ve added a child account to my account that I can’t get to show up on my Quest 3. I can’t gift him things either.

basically, I feel like I’ve bought a device with software in its alpha design phase.

nothing works.

[Choleni]

The way of sending a PM to support here in the forum will work even if there is not a device shown on your account.

Just try it....I hope they can help you to resolve your problem.

[tdieterich]

Sent. I appreciate your help.

I would appreciate more if Meta had a goal of helping their customers without secret, hard to access customer support channels.

[Choleni]

Even if this isn't a secret channel...

...I understand what you mean and agree.🙂

The support page should have contact options for cases like yours.

[donvweel]

I have this exact problem as well