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I have not used my meta quest 2 for a while and now it will not charge

Lokern
Honored Guest

I have not used my meta quest 2 for a while and now it will not charge

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @Lokern  - found this information on a similar thread:

If the headset is plugged in and no battery icon is displayed, and no LED's come on:

  1. Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.
    • If trying to charge from a computer, take note of the following:
      • Computers typically provide less power than outlets and may require more time to charge.
      • If the customer is using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables.
      • Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is defendant on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary greatly between computer models, so we cannot provide assistance with these.
      • While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.
  2. Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
    • If a known good Cable or Charger resolves the issue, no further troubleshooting is required. Check the Warranty Guidelines for warranty coverage on the accessory
  3. Charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset. 
  4.  Are you using the Elite Strap with Battery or any third-party accessories that may affect battery charging or consume power (such as external battery packs, external fans, etc.) If so, have them disconnect the Elite Strap with Battery or any third-party accessories and try charging the headset again.
  5. Try charging from a different Source (another PC or different wall outlet).
  6. Ask the user if they have spilled liquids on the headset.
  7. Hard Reboot the headset
    1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
    2. If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"
  8. Factory reset
  9. If the headset will still not charge after completing the above steps, please let us know so we can further assist you.
Big PC, all the headsets, now using Quest 3

View solution in original post

1 REPLY 1

Hi @Lokern  - found this information on a similar thread:

If the headset is plugged in and no battery icon is displayed, and no LED's come on:

  1. Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.
    • If trying to charge from a computer, take note of the following:
      • Computers typically provide less power than outlets and may require more time to charge.
      • If the customer is using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables.
      • Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is defendant on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary greatly between computer models, so we cannot provide assistance with these.
      • While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.
  2. Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
    • If a known good Cable or Charger resolves the issue, no further troubleshooting is required. Check the Warranty Guidelines for warranty coverage on the accessory
  3. Charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset. 
  4.  Are you using the Elite Strap with Battery or any third-party accessories that may affect battery charging or consume power (such as external battery packs, external fans, etc.) If so, have them disconnect the Elite Strap with Battery or any third-party accessories and try charging the headset again.
  5. Try charging from a different Source (another PC or different wall outlet).
  6. Ask the user if they have spilled liquids on the headset.
  7. Hard Reboot the headset
    1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
    2. If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"
  8. Factory reset
  9. If the headset will still not charge after completing the above steps, please let us know so we can further assist you.
Big PC, all the headsets, now using Quest 3
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