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I have "Pistol Whip" PC VR version and "Get" button on Quest version page, but button doesn't work.

KelenPrezentuje
Honored Guest

I have "Pistol Whip" PC VR version and "Get" button on Quest standalone version page, but button doesn't work.
Due to this, I can't download, assign or buy the game again...

When I try via a web browser on a PC, nothing happens - loading gif appears on the button, and after a while it disappears without a word and the word "Get" appears again.

KelenPrezentuje_0-1722176810460.png

 

When I try through the Meta Horizon mobile app (formerly Oculus Store), I get the error message "Error performing query"

KelenPrezentuje_1-1722176851872.jpeg

 



3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there @KelenPrezentuje! It looks like you're facing some issues with redeeming Pistol Whip for standalone. We'd like to help you with this, so please send us a private message to provide us with some necessary details! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @KelenPrezentuje! We were just checking in to see if you still needed help! Let us know if you have any questions. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @KelenPrezentuje! We have received your PM and will assist you shortly. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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