cancel
Showing results for 
Search instead for 
Did you mean: 

I have rainbow lines

buscape
Explorer
This morning I've found out that I have one line for each lens. On the right eye there is a straight line, on the left eye there is not a straight line, but dotted line with additional 2-3 small lines. I succeeded to shot only the line in the right lens. Both lines are situated at the upper-right zone in a similar position/angle.cxtob9zsg0hk.jpg

I cleaned the lenses many times, I've tried to move headset in different positions - no change at all. There is something wrong inside the headset.
7 REPLIES 7

Cpt_Custard
Adventurer
are you sure there is no sunlight creeping in around the edges of the face plate?

myfreevrporn
Honored Guest
have a friend that had the same problem, he got a new pair. didn't thought at the sunlight around the edges thing , will tell him to test this theory .

buscape
Explorer


are you sure there is no sunlight creeping in around the edges of the face plate?


100% sure it’s not from the sunlight, I’ve tested it in many positions. And I even covered the headset with cloth!

buscape
Explorer

buscape
Explorer
I've just found that when the background is black, but with a backlight, the lines are green. And they are not in fact clean lines. They have blurred zones and they are with varying density.

buscape
Explorer
Here I painted what I see when it's black with backlight:
t9na8bw1seei.jpg




cybereality
Grand Champion
That looks to me like damage of the display, usually caused by direct sunlight hitting the lenses. If that is the case, there is unfortunately no way to fix it. However, I'd recommend submitting a ticket anyhow to see if we can help.
https://support.oculus.com
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?