So basically I didn’t use my real birthday when I first got my meta quest 2 but then ended up forgetting the date I put there a few days ago, I tried remembering so I didn’t get my Acc suspended but kinda put the wrong one and i don’t have my ID yet or anything which got me literally extremely concerned cuz I started to over think “What if I lose the account and never get to make a new one??” Well nothing really worked and just got stuck on that one page that said enter ID or think or maybe it’s like Take a picture of ur ID! I never had one which literally freaked me out. But even after it gets suspended after January 11 2024 can I even make a new one? (Sorry if I sound rude-))
I would message @MetaQuestSupport to see if they can help unsuspend your account (or update your birthday for you). That is by far the easiest solution.
If they can't (or won't) let you update your birthday, and you can still change your email address, you may want to change you email address on the account now to one you don't care about so you can use your real email for the new account. Once it gets suspended I understand that you can't log into it at all. That may prevent you from moving it off your primary email address.
I've never made a new account, but I have to assume it is possible. They only thing you may want to look into is whether making a new account and re-registering the headset affects the warranty. It is my understanding that the warranty does not transfer if you sell the headset, so registering to a new account may trigger something. Maybe someone who has done it can say for sure.
I would message @MetaQuestSupport to see if they can help unsuspend your account (or update your birthday for you). That is by far the easiest solution.
If they can't (or won't) let you update your birthday, and you can still change your email address, you may want to change you email address on the account now to one you don't care about so you can use your real email for the new account. Once it gets suspended I understand that you can't log into it at all. That may prevent you from moving it off your primary email address.
I've never made a new account, but I have to assume it is possible. They only thing you may want to look into is whether making a new account and re-registering the headset affects the warranty. It is my understanding that the warranty does not transfer if you sell the headset, so registering to a new account may trigger something. Maybe someone who has done it can say for sure.
Hey there, @K1ra.ScarletyCaramel! We know how concerning these type of issues can be and we certainly don't want you losing access to your account, so we'll be glad to look into this for you! When you get a chance, could you please send us a PM? You can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you!
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