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I lost my games after i factory reset my oculus

audriene
Level 2

Hey guys. I lost my games after factory resetting my oculus since it wasn't pairing to my phone after not using it for a year and a half. Is there a way to get those games back without having to rebuy them all.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, Audriene. That definitely sounds like a problematic situation, and isn't something that we'd ever want our customers to have to deal with! Could you send us a PM so we can look into this with you? Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.