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I need help now, please. I had a problem today. My little brother took the VR device and put it in t

lovesea.639551
Honored Guest

I tried drying it

hair styler

and dry towel

and put it on the charger for about an hour

and when the light turned green I tried to play again but the Meta Quest startup screen appeared and it was spinning for hours

and I pressed the power button for a long time until a black screen appeared and a chip was loaded

I didn't understand anything but when I went and tried to play again the Meta Quest logo appeared again is there a solution?

and how do I dry it please reply quickly

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @lovesea.639551, we're disheartened to learn that due to a minor accident your Meta Quest device has been damaged and we completely understand it is frustrating to have an abrupt halt in your VR experience due to accidental damages. As we aim to give the best support to our customers in situations like these, we would request you to send us a private message so that we can look into this in detail and gather further information about your device for the right solution.
 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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