I need help with a referral Issue

[PurpleSheepMan]

I have looked everywhere for an awnsers, and now I am here. Whenever I try to use someone's device referral code, it just says "unable to accept referral". I live in a supported region, and I have no clue why it isn't working. Can somebody help me resolve this issue?

[Goooner1]

Just came on to find an answer as I have the exact same issue. 

I already own a Quest 2, I’ve never had any referrals before, I’m getting a Q3 tomorrow so friend sent me a referral link, but I’m getting the same error. 

is that because I already have a Q2 on my account? Do I need to remove that first?

[Choleni]

Yes, it is.

These referral program is for new Quest user.....and "new" does not only mean new device, but also new to the Quest family🙂

[MetaQuestSupport]

Hey there, @PurpleSheepMan & @Goooner1! As @Choleni stated, you have to be a new user to the Quest family to use a referral. So if you already have a headset, the referral will not work. With that being said, we totally understand wanting to have all the details for our referral program. We also want to make sure we can alleviate any confusion or questions you might have. Here is a link to all of the information you need to know about the program. Just so you also have it, here is a link to the terms and conditions page. Please let us know if you have any further questions or anything else we can help you with.

[MetaQuestSupport]

Hi again, @PurpleSheepMan, & @Goooner1. We wanted to follow up with you and see if you had been able to read the last message we sent you detailing our referral program. Please reach back out to us and let us know if you have any other questions, and we'll be happy to help you!