cancel
Showing results for 
Search instead for 
Did you mean: 

I need help with getting my old games back

Jforero715
Honored Guest

I have 2 Meta quests I purchased when they came out and were still called Oculus Quest. I purchased over 20 games for it and we loved using it. However, we moved and they wqere stored away for over 1 year. Recently when we finally found them we tried to login and found out that we needed to create a meta account or something and then link it to my facebook account. As far as I can remeber we had linked it to my facebook when we originally purchased thme. I now have a meta account that is linked to my facebook but none of my games are there? I have a lot of money invested in my games. If you cant get my games back I am demanding a full refund as I have the reciept for all of them. It is not my fault or problem that Meta decided to change a perfectly working system. Hopefully this takes less time than unlocking marketplace on my facebook account. I have been waiting for that since May after my facebook account was hacked and someone tried to sell 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello there,

 

Welcome to Meta Store Support. We understand that your VR experience has been interrupted by your an account access issue. This is not the experience we want you to have.
Next, click "Send a Message" to privately message us! To do so, please select our name to get to our profile page, or click here to contact us in our official site.
 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?