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I need to find out where my money and my game went.

BoredLiam
Honored Guest

I have just recently bought Beat Saber on my Oculus PC app not knowing it wont transfer to my Oculus Library. But after the purchase, it said there were 5 hours remaining and around the 3rd hour of having the game, I refunded it. After I have refunded it, I waited until tommorow to see what had happened but it had just disappeared. Please help me find where my money and game have went. And yes, I have checked the purchase history.

1 ACCEPTED SOLUTION

Accepted Solutions

kojack
MVP
MVP

There are two different Meta stores and libraries: Rift/PCVR and Quest. The PC app can only buy and play games from the Rift store and library. If you look at your library in the Quest 2 while using it stand alone, you will only see the Quest library.

For a Quest 2 to see games in the Rift library, you must be running Link or Airlink to connect to a PC.

Some games are cross buy. This means buying a Rift version on PC will give you a free Quest version too, and vice versa. But you still need to go into the store and buy the other copy. It will be listed as Free if you already own the other version.

Beat Saber isn't cross buy, so no free copies.

 


@BoredLiam wrote:

Please help me find where my money and game have went.


Refunds can take a few business days before it shows up in your bank.

 

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2

View solution in original post

2 REPLIES 2

kojack
MVP
MVP

There are two different Meta stores and libraries: Rift/PCVR and Quest. The PC app can only buy and play games from the Rift store and library. If you look at your library in the Quest 2 while using it stand alone, you will only see the Quest library.

For a Quest 2 to see games in the Rift library, you must be running Link or Airlink to connect to a PC.

Some games are cross buy. This means buying a Rift version on PC will give you a free Quest version too, and vice versa. But you still need to go into the store and buy the other copy. It will be listed as Free if you already own the other version.

Beat Saber isn't cross buy, so no free copies.

 


@BoredLiam wrote:

Please help me find where my money and game have went.


Refunds can take a few business days before it shows up in your bank.

 

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2

MetaQuestSupport
Community Manager
Community Manager

Thank you, @kojack, for your amazing insight! @BoredLiam, it take around 5-7 business days for our system to review, verify and process a refund request, so please be on the lookout for your refund within that timeframe. It's very important to us that you are able to get your hard-earned money back from this purchase therefore, if you run into any issues receiving your refund at all, please send us a PM and we'll be happy to look into that for you! To send us a PM, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

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