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I preordered something and didnt get it

ACoolPen
Honored Guest

I bought Paint the town red vr and waited like a month for it to come out and once it did i didn't receive it i paid 21 dollars for the game and now I'm worried i wont get another game i pre ordered and it was 40 Dollars so can someone plz help me 😞 

6 REPLIES 6

Choleni
MVP
MVP

Hi @ACoolPen 🙂

send a PM @MetaQuestSupport  so they can look into your account and see what went wrong with your purchase.

Click on the name to visit their profile page, then click the "send a message" button.

MetaQuestSupport
Community Manager
Community Manager

Hi @ACoolPen! We understand how important this game is to you and we would love to look into this further for you. In order to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again @ACoolPen! We just wanted to follow up with you on the issues you were having with digital preorder. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

@MetaQuestSupport  Yes i still need help with the game it still hasn't shown up and wants me to buy it again

Thanks for getting back to us, and letting us know @ACoolPen! So we can take a look into that purchase ASAP for you here on our side, please feel free to shoot us a PM when you get the chance. Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, hey @ACoolPen! We're checking in to make sure you were able to get that game loaded up on your account, or if you've run into any further trouble with that at all. We'd like to make sure everything goes smoothly for you from here, so please don't hesitate to reach back out with a PM! We're happy to lend a hand!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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