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I randomly teleport to random places

24kdreamze
Honored Guest

No matter what I do, I teleport. I have tried restarting my oculus and letting it die and charging it again, nothing worked. for example, I turned on my headset and I teleported into a wall of my meta world house thing and when I held the oculus button to reset my position I teleported again, this time in the floor.

does anyone know how to fix this? it goes through my games and makes them unplayable. I use quest 2 btw

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi,

Thank you for reaching out to us. We're sorry to hear about the tracking issue you're experiencing with your Quest 2. Rest assured, we're here to help you resolve this as soon as possible.

 

Could you please try to use this trouble shooting steps:

1. Make sure the tracking is turned on

By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.

  • Click on the clock on the left side of the universal menu
  • Select Settings
  • Select System from the Settings panel
  • Select Headset Tracking from the left side panel
  • Make sure Headset Tracking is ticked


2. Clear your boundary history

Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.

  • Press the Oculus/Meta logo on your right controller
  • Click on the clock on the left side of the universal menu
  • Select Settings
  • In the settings panel, select Boundary
  • Select 'Clear Boundary history
  • Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu


3. Reboot the headset

Turn the headset off, wait a minute or two, then turn it back on.
A restart is a little different so turning the headset off is recommended over just restarting


4. Remove any unsupported third-party accessories that may affect tracking or pairing (such as controller covers, controller attachments, etc.)

 

We hope these steps will resolve your tracking problem. If you continue to experience issues, please don't hesitate to reach out again. We're here to assist you further. Thank you for your patience and understanding.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, @24kdreamze!

 

We just wanted to check in with you, to ask if you're still encountering this issue? 


We are always happy to assist, so please do not hesitate to reach back out! 


Have a great day, and take care!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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