I reset my pin, but it still says incorrect pin on my oculus. Please help.

[Proto_VR]

I’m trying to buy blade and sorcery, but it keeps saying incorrect pin every time I put in the correct pin.

[Ryanality]

Hey Proto_VR! Sorry hate to hear you're having trouble with the pin for your account. Here is a link to ​​​​​​​reset your pin . Let us know how it goes!

[XDMeForever1]

the same thing is happening with me

can you please help me i just want to buy echo combat

[MetaQuestSupport]

Heya @XDMeForever1. We understand how not being able to make a purchase due to PIN error can be discouraging. We have just the steps to get you past this. You can learn how to reset your PIN by going here.

We look forward to hearing a update from you and getting you into Echo Combat.

[MetaQuestSupport]

Hey again, we are just reaching back out and seeing if you are still having issues purchasing Echo Combat due to your PIN error. We want to make every effort to get this rectified so that you can buy whatever game you desire.

[Barbtakennn]

Hello I’m having the same problem as Porto and I’ve tried resetting my pin over and over and over but it doesn’t work and my pin is continuing to be incorrect even after copying and pasting it.

[MetaQuestSupport]

Hello, @Barbtakennn. Thank you for reaching out. We see that you are not able to reset your PIN to make your game purchase. 

Something like that can definitely take all the fun out of your VR time, and we want to make sure to get this sorted for you. 

For us to get to the root cause of this pesky pin issue, can you Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Were looking forward to your reply

[MetaQuestSupport]

Hey! Just wanted to follow up and see if you still needed our assistance. Feel free to reach back out!

[diego-j]

Hi i am also having the same issue. I am trying to purchase an applab game through meta, when i go to purchase the game, it states that i have entered the wrong pin when it never asked me to enter my pin. it is error 1891017. I have already tried resetting my pin and it still comes up. Let me know if theres anyway this can be fixed, Thank You.

[MetaQuestSupport]

Hey there, @diego-j! We understand that you're still experiencing issues with the PIN number after resetting it, and we understand how this may be affecting your VR experience. Rest assured that we will do everything possible to resolve this for you. 

As a result, we strongly advise you to opt out of the PIN purchase so that it does not prompt you for the PIN number again. If you haven't already, please give it a shot; we'll leave the steps below, and please let us know how it goes so we can determine if any additional steps are required.

To opt in or out on the Meta Quest mobile app::

1. Open the Meta Quest mobile app on your phone.
2. Tap Menu in the bottom right corner, then tap Settings.
3. Tap Account Settings.
4. Under Security, toggle PIN purchase protection to turn it on or off.