07-24-202401:39 PM - last edited on 07-24-202404:04 PM by TheAntiSocializer
I don't know why but I have had 2 new units to, both quest 3s, the first one I dropped once, the second one I have not. It is more noticeable in brighter environments like with a light backround and black screen. It doesn't really seem to get worse in the warmer wheather as I have a fan on me at all times. Allthought it gets foggy, even wiping away the fog still leaves it there, and I tried resetting my first quest 3 and by reboot, it did nothing. I have no idea if this is quality control on your end, or something else but its getting irritating spending 500 dollars on a headset I can barely enjoy. I do have to give you guys credit for helping me before and also travel mode works great on an airplane. A good example of a environment that has this smudge is when in the "BigScreen" app. I was the in the grand theater or whatever(the biggest one), and you can easily tell its there. It is very annoying and I tried cleaning and wiping and cleaning but it did absolutely nothing. So like I said I don't know if this is quality control or something with stock I am buying from. (I bought mine from target). Please help and that would be gratefully appreciated. I can open a ticket if you would like but it is really easy to be seen in person and I will try to show you if you ask. Thanks - The toaster
Thanks so much for sharing your experience with the community, @The_Toaster2! We certainly understand how foggy vision really ruins the point of VR, and we'd love to lend a hand! To start us off, we've listed a few questions for you below:
Would you be able to share a photo or screenshot of the fog you're seeing?
Did this start right out of the box, or some time after using the headset?
Thanks so much for sharing your experience with the community, @The_Toaster2! We certainly understand how foggy vision really ruins the point of VR, and we'd love to lend a hand! To start us off, we've listed a few questions for you below:
Would you be able to share a photo or screenshot of the fog you're seeing?
Did this start right out of the box, or some time after using the headset?
Thank you for providing more details. We'd like you to post the pictures here, so we can get a better idea of what our next steps would be. Thank you so much and we look forward to hearing back from you!
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Thanks for reaching out. We would love to look into this issue for you. Could you please contact us via private message?
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We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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