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I think that both of my controllers aren't working but I am not sure.

axcid_ii
Honored Guest

My right oculus controller randomly stopped working just like my left had previously but I had gotten it fixed. I contacted you guys and it got replaced and I'm not sure if the left controller is still not working or if the battery died out. I am in need of assistance for my controller

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey @axcid_ii. We know how having controller problems can be the concerning, but we are going to stop at nothing to get you two working controllers again. Would you be able to tell us some more information on your controller issue? Is it not powering on, is it having pairing issues, is the tracking bad? Once we get that kind of information, we'll be able to help with your issue more. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It pretty much does nothing. I can't tell if it's a pairing problem or tracking issue, it just doesn't turn on at all.

Thanks for getting back to us with that update. Have you tried using new batteries?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes.

Thanks for getting back to us with that update. We would like for you to send us a PM so we can look into what other options we have for you. To send us a private message, please click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Alright.

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