I thought v.62 now supported Nvidia 40xx cards?

[cvan65]

Oculus PC app is updated to v.62. I have a 4090 gaming laptop and there is still a persistent blue banner at the top of the app that says my card doesn't meet the minimum system requirements. I'm using a Q3 with the official Link cable. 

[Sentryuk]

just as fyi i have a msi 4070 super - and it doesn't detect that either - i also get the pc doesn't meet minimum specs - note i didn't have this issue with my previous 2060 card and its only thing changed...

Andy

[cvan65]

Posting back again because this is not resolved. My Oculus PC app updated to v.63 the other day and when it restarted, the banner was no longer there. Today, I fired up the computer, opened the PC app and the banner has returned. Screenshot attached showing that's it's on v.63 

[MetaQuestSupport]

Hey again, @cvan65! This is not what we like to see, and we want to help you get back on track and logged into your PC app. We suggest that you perform a clean uninstall and reinstall of the PC app. This will remove all traces of the previously installed software and install the most up-to-date version, removing any potential corrupt or old files the repair did not address.

1. Disconnect the Rift/Link cable from the computer.
2. Disconnect your computer from the internet.
3. Backup any necessary content. You can find steps on how to do so by clicking here.
4. Reboot into Safe Mode. You can find steps on how to do so by clicking here.
5. Uninstall the Oculus PC app using the Control Panel. You can find steps on how to do so by clicking here.
6. Delete all Oculus folders from the following folder: C:\Program Files
7. Remove any Oculus folders from the following locations:
   1. C:\Users\YourUserProfile\AppData
   2. C:\Users\YourUserProfile\AppData\Local
   3. C:\Users\YourUserProfile\AppData\LocalLow
   4. C:\Users\YourUserProfile\AppData\Roaming
   5. C:\OculusSetup-DownloadCache
8. Restart your computer in normal mode.
9. Reconnect your computer to the internet.
10. Install the Oculus PC app again using the setup tool from our website here.
11. Reconnect the Rift/Link cable and test the headset once more.

If the issue is not resolved after performing all of these steps, we would suggest trying out version 64, through the public test channel. Additionally, you can try to use the software despite the warning, and submit a bug report if you run into any issues while doing that. We appreciate your time and patience while we work through this with you.

[MetaQuestSupport]

Hey there cvan65, we wanted to follow up and see if you were able to give the steps above a try. Please let us know if you need any assistance!

[cvan65]

I will try that today and post back. Appreciate the help!

[MetaQuestSupport]

Hey there again, @cvan65! We hope this post finds you well! We want to ensure that we're providing you with the best support possible so we're checking into see if our previous post was beneficial. Have you had the time to try them yet?  

[MetaQuestSupport]

Hi @cvan65. We are stopping by again to see how things are going. Please let us know if you still need assistance or if your issue has been resolved. We appreciate your time.