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I uninstalled FitXR because the floor level was not working correctly - now I can’t reinstall it.

DanLeopold
Honored Guest

Every time Intry to reinstall it, the screen shows the start button and then the app crashes.  I already wrote FitXR about this but have not received an answer yet on how to reinstall FitXR.

Any help is appreciated.. 

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hello again, @DanLeopold! We wanted to follow up with you to see if you were able to fix the issue you are having with the FitXR app or if there is anything else we can help you with. If so, please feel free to reach out to us via PM, and we will be happy to help you further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, DanLeopold! We'd be happy to help you reinstall FitXR so you can get your workouts in again! We just need to gather a bit of information so that we can take a deeper look for you. Please send us a PM. Please select our name to get to our profile page, or click: here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, @DanLeopold! We wanted to follow up with you to see if you were able to fix the issue you are having with the FitXR app or if there is anything else we can help you with. If so, please feel free to reach out to us via PM, and we will be happy to help you further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

DanLeopold
Honored Guest

Problem was fixed expediently.

Phenomenal news, @DanLeopold! We're here when you need us. All the best in the meantime!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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