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I've been hacked and deleted, but I have receipts

kitelonga
Level 2

I booted up my oculus after a while and everything was gone, my account had been deleted. I went through my emails to find that it was, in fact, requested to be deleted on June 10th, 2022. I had never submitted it so it must have been signed into and deleted by some other person.

However, I have the emails from all my purchases. I am still using my Facebook account that was linked to the oculus account that had been deleted. Since I have the emails to all my purchases, aka the receipts, I was wondering If I can use the receipt number provided by Oculus (now Meta) to restore my games.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @kitelonga! Not to worry, we're here to save the day. We understand how worrying it can be to not know if you've lost all of your games.

We will do our best to investigate what happened to your account, but we would appreciate it if you could send us a private message for additional assistance. To contact us, please click here.