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I've been signed out of my account and my Quest 2 won't show a prompt to sign in.

TG20
Level 3

‎04-29-2022 10:56 AM - edited ‎05-09-2022 04:54 PM

Hello, yesterday I powered on my Quest 2 to play some Beat Saber, only to see that all my purchased apps are gone and that I'm not logged in, and the quest isn't prompting me to log in. When I go to see my accounts to check if I'm really logged out, I see my account as an admin. So I check the mobile app and my quest appears as "not found" meaning that it's offline, even though I am on the internet so I can't check it's status, reconnecting the Wi-Fi doesn't help either. The website also sees my device as "not found" which is weird. Can someone help me please? I know my account isn't banned because I was able to submit this.    Update on the situation: Whenever I opened the boot options menu (volume down and power button trick) and went into the device info, I saw that my quest was locked. Is there a fix to this?

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4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

‎05-01-2022 01:56 PM

Hi there! We're sorry to hear you're not seeing your apps or account in your headset. We know how this situation can be cause for concern when nothing appears to be wrong with your account that would cause such an issue. We appreciate you letting us know that reconnecting the Wi-Fi didn't help, and we want to offer a few more troubleshooting steps to try and remedy this situation.

  1. Sign out of the mobile app
  2. Turn off your headset and phone for about 5 minutes
  3. When everything is back on, sign back into your account on the app
  4. Re-pair your headset to the app

If these steps don't work for you, we also recommend clearing your phone's Bluetooth cache and restarting your router. If you need any further assistance just let us know, or reach out to our support team here https://metaque.st/Support. 👍

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MetaQuestSupport
Community Manager
Community Manager

‎05-02-2022 03:39 PM

Hello again! We wanted to check in with you to make sure you were able to either resolve your issue or get in contact with our support team.

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TG20
Level 3
In response to MetaQuestSupport

‎05-09-2022 04:43 PM

Hi, none of these solutions work, my quest completely refuses to pair.

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MetaQuestSupport
Community Manager
Community Manager
In response to TG20

‎05-09-2022 05:47 PM

Great to hear from you again! We appreciate you attempting the troubleshooting steps advised, so we may get you closer to a possible solution please PM us or feel free to submit a support ticket: https://metaque.st/Support

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, that you must be signed into the community first to send us a private message.

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