Hello, yesterday I powered on my Quest 2 to play some Beat Saber, only to see that all my purchased apps are gone and that I'm not logged in, and the quest isn't prompting me to log in. When I go to see my accounts to check if I'm really logged out, I see my account as an admin. So I check the mobile app and my quest appears as "not found" meaning that it's offline, even though I am on the internet so I can't check it's status, reconnecting the Wi-Fi doesn't help either. The website also sees my device as "not found" which is weird. Can someone help me please? I know my account isn't banned because I was able to submit this. Update on the situation: Whenever I opened the boot options menu (volume down and power button trick) and went into the device info, I saw that my quest was locked. Is there a fix to this?
Hi there! We're sorry to hear you're not seeing your apps or account in your headset. We know how this situation can be cause for concern when nothing appears to be wrong with your account that would cause such an issue. We appreciate you letting us know that reconnecting the Wi-Fi didn't help, and we want to offer a few more troubleshooting steps to try and remedy this situation.
If these steps don't work for you, we also recommend clearing your phone's Bluetooth cache and restarting your router. If you need any further assistance just let us know, or reach out to our support team here https://metaque.st/Support. 👍
Great to hear from you again! We appreciate you attempting the troubleshooting steps advised, so we may get you closer to a possible solution please PM us or feel free to submit a support ticket: https://metaque.st/Support
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