I’ve connected my headset to the app but all the applications just say “Purchased”

[sashapo008]

Hi, my headset is connected to the app (Quest 2 by the way) and instead of an application saying “Launch” like normal, it just says purchased. 
I’ve already tried uninstalling and reinstalling the app, factory resetting my quest, connecting it to WiFi and charging the headset but nothing seems to work. I don’t know what seems to be the problem but I can’t use my Quest 2 until this is resolved. 

[sashapo008]

If you want, here is what it looks like: 

[MetaQuestSupport]

Hey there,

We can see you are having an issue regarding your Meta App.

It may be worth ensuring both your app and device are on the latest versions.

You can use our Meta Quest Software Update Tool, which you can get here.

If the issue persists, please send us a private message so we can investigate further.

You can send us a private message by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey, thanks for waiting. After reviewing your case we understand that you're trying to set up parental supervision on your son's account.

You had a ticket open with our dedicated customer emails team case: 07277758 

We notice that you have not responded to this case so we recommend taking a look at the responses and replying on your support ticket so the guys from the dedicated team can continue the process of you helping you with this issue

[sashapo008]

Hi,

No, this is not correct. I am having an issue with the app, not parental controls.