08-04-202412:34 PM - last edited on 08-05-202403:24 PM by TheAntiSocializer
Meta quest what a joke. Customer service is non existent. My son has a Meta Quest 2 since April. When he joined he made a mistake on the year or his birthday he autistic with dyslexia and dyscalculia and can get confused with numbers. I had parental supervision on the account so I thought everything was fine. He was all of a sudden put in a business account on June and I read of the Meta website that the only way to fix it was to reset the headset. When I did this the only option was to repair the headset again with the app on his tablet, but the app on his tablet only has the 13 older option there. There is no 10-12 option there so we can press it and carry on with the pairing process and the what is supervision set up. Also when we reset the headset his gamer tag and ID game off my Meta Quest app in the parental supervision part. His profile picture is there but when clicked on it leads to a blank page. This happened on the 13th of June. I have emailed Meta services multiple times over the past weeks. I'm am getting no where with them. They never rely unless I open a new case on the app and when they do rely it's to say a colleague is working on the next stage. Like what on earth are they doing that they can't help my son in this matter. He has spent about €250 on games so I can make him a new account. I'm am so distraught over these weeks about Meta disgraceful treatment to my son over the past weeks. It is completely hopeless to try and contact them. I can't find a phone number or a actual email address that doesn't lead me to the app link that opens a new case every time. My son is crying everyday over this and that he can't play his VR. Meta Quest say they want everyone to have a great experience but all Meta Quest has done in the past 6 weeks is cause stress, sleepless nights, hopeless feelings and complete depression. Everyday I have to explain to my son again why he can't play his VR and he is broken hearted and defeated over this situation. I am at my wits end.
Hey there! If you're currently in contact with our email support team regarding your son's account, that's the best channel to continue! If you're having difficulties replying, we'd be happy to help. Please send us your case number in a PM! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hey, @Killerwhiplash! Hope you're doing well! We just wanted to touch base and ensure you've been able to get everything working. If you're still running into issues, please don't hesitate to reach back out with a PM. We're here to help make sure you're all set!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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