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I’ve just tried to add a payment method, yet it reads the card exp date as invalid.

SouthwaySage
Honored Guest

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1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there! We're sorry to hear you're having this experience when trying to add your payment method. We want to help get this sorted out. If you haven't done so already, please try the following troubleshooting steps:

  • Add your payment method using a different device
  • Try using a different web browser
  • Attempt to add your payment method on a different network connection

If these suggestions do not work for you, please submit a support ticket here. In your ticket, please include the details of your issue as well as all troubleshooting you've attempted so far. One of our agents will be happy to look into this further with you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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