cancel
Showing results for 
Search instead for 
Did you mean: 

I've lost access to my 2FA and cannot login into Meta

bb.737902
Honored Guest

This is posted from an alt account. I had played VR using the original quest but stopped playing after starting college, and recently with new Quest coming out I decided to get back into it and as the title states I no longer have access to 2FA that was used on my account and need assistance accessing my account. I made the account through facebook and have access to the facebook but cannot login into Meta due to 2FA. I have the login information to the Meta account but am unable to get past the 2FA

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there!

 

Please send us a private message so we can assist you with getting access to your account.

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?