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I've tried to change my Date of birth and it won't work, it keeps saying "Contact support"

flowering1966
Honored Guest

On numerous occasions i've tried to change my Date of Birth at auth.meta.com and it has not worked and said "Cannot change birthday, contact support" I've even tried the Facebook method and it still hasn't worked, I just got my Oculus quest 2 yesterday, so if that has to do anything please tell me. Thanks! 

15 REPLIES 15

MetaQuestSupport
Community Manager
Community Manager

Greetings, Flowering1966 We see that you were having trouble updating your date of birth. Recognizing that this may be inconveniencing you, please allow us to help you get your account information updated.

 

Does a screen appear up when the update is being done stating that no changes have been made?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Same thing is happening to my, my account on Facebook has my actual birthday, but it won’t sync with my oculus. I was born in 2004 not 2007. So it makes me underage and won’t let me do most things or games

dawi.ahmad.2024
Honored Guest

Me too

Please help me 

Hey there, @flowering1966, and @dawi.ahmad.2024! We know the importance of having the correct date of birth on your Meta account, we're more than happy to help you both out!

Please try using the link here to make the change. Please let us know if this helps, or if you have any additional questions! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

We haven't heard from you in a bit @flowering1966, are you still having this issue? Please feel free to send us a message through PM if you need our assistance at all. Select our name to get to our profile page and click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

im having the same problem but its keeps saying "cannot save recent changes, please try again later" but no matter what i do the message is still the same 

Hey there, @Lucifer.2237.2023! We certainly want to ensure any changes to the account can be made when needed. We understand there was an error in the change attempted and would recommend ensuring the steps listed on the support page here are followed. Should it still not be possible to change, try the steps below:

  • Clear the cache and cookies for the browser.
  • Use a different browser.
  • If available, use a mobile device on a mobile network.

We hope this helps, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @Lucifer.2237.2023! Are you still having troubles with changing your date of birth? Let us know so we can further assist you.  

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have the same problem. But the answers you Provided dont work

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