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ID rejected on disabled account

kajetandulmin
Explorer

My account has been disabled as under 13, so i sent 6 IDs (by now, approx). None accepted. Clear text, visible name, birthday etc. Using card gives a "Sorry there was an issue". This support guy KimJ hasnt replied with help in 3 days. Opened a new ticket, whole reply was "dont double ticket".

Reason is probably logging into my sisters Quest 2 which her account got banned with no hope too, making Meta think someone under 13 is using an acc for someone over (me.)

I believe it doesnt accept Slovenian ID. Meta, give me help and dont keep messaging me "take action by november 13th" and giving me ID requirements, and i checked, unless i live in a different dimension, all of my (if not, all of my recent ones) check all the requirements.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @kajetandulmin !

 

We understand that you  are having issues with your Meta Account. Thank you for your patience and consideration in this process. As there is already a case being investigated on this issue, we request you to wait for it. We have already notified the email team to contact you regarding this issue.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

the support ticket isnt giving me nothing. Give reliable real help, you bastards.

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