11-12-202403:14 AM - last edited on 11-16-202408:24 AM by marinakh.924
Hello every1,
I'm kinda desperate with this situation.
Someone got into my instagram account and changed email and used 2FA. Furthermore, he unlinked the IG from my FB and linked his META on it.
I got my account back, through, 2 of my friends just for an hour or so. Let's start again...
The real problem is that the IG help center leads to an endless loop (turning me back to itself) no matter what I do (both from phone or desktop PC). Also, the app on my cell phone goes up to take a selfie verification but instead of opening the camera it asks for an email. I used the email but then starts to another endless loading loop on the IG app (circle in the middle). Somehow, I can't send a face verification anymore...
Last but not least, I completed a form and emailed IG but a bot answered in 4 different emails with the same body (short off that info is not enough). How on earth a face verification, a telephone number, an alternative email are not enough to investigate the issue. Even a check on the logs will obvious prove my issue here.
I'm desperate cause you have none to talk with for such an issue (GDPR sensitive matter in EU).
Hey @MetaQuestSupport my instagram was hacked over a week ago and they changed my phone number and email. When i try and go through the help center I end up in a endless loop that gets me nowhere and now the person who hacked me is sending messages to my friend trying to get them to click on a scam link. Ive tried everything I can on my end and nothing works and im desperate to get a hold of someone to get my account back.
Thanks for reaching out about this! We understand your Instagram account has been hacked and we know this is a frustrating situation.
However, here at Meta Quest support we are unable to offer any support for Instagram accounts. For these kinds of issues, we can only direct you back to Instagram Support.
If you have any further Meta Quest related issues in the future, please don't hesitate to reach out again! We're always happy to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello! I am trying desperately to private message you and I CAN NOT. I don't know why, my instagram account was HACKED! daysss ago and I need to get back into my account. Please help me I tried to message you.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
