01-05-2025 09:51 PM
I need an IPD of 69-71mm and when using the wheel it stops at a highest 65mm. It physically won’t go further as the wheel sort of “clicks” into place and won’t move any more once reaching 65mm.
01-05-2025 11:59 PM
@SillyOtter5724 Can you physically move the lenses apart without using the slider?
You're not the only one with this issue. Contact @metaquestsupport.
01-06-2025 06:20 AM
I haven’t tried moving the lenses on their own without the slider, I wasn’t aware I could do that. I recently just got the meta quest 3 so I’ll give it a shot, thanks.
01-06-2025 08:20 AM
@SillyOtter5724 it may help if you rotate the wheel at the same time as moving
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset