***UPDATE 2/1/2024: Please click "Go to Solution" at the top of these posts, some have green check mark. @DerekVM has graciously shared his experience and it has indeed worked for him. Not saying it will work for everyone or every issue, but it's worth a try. Patience is important. Thanks again Derek!
- My post below, outlines how to make proper Parent/Child supervised account.
- His solution below, outlines how to possibly get items back from the suspended account.
First and foremost:
- I am just a parent like most of you. This is what worked for us when our 11-year old's account was suspended and then permanently disabled. (False year was entered).
- Before doing anything, do your research! I've learned a lot, and every day there are more and more posts from parents who are completely lost by what is happening with their accounts.
- I'm just trying to give out information and help if possible.
*Note: If anything is incorrect or should be added, please let me know and I will edit this post.
** Everyone has to have their own account that is based on their age.
- If your child is 10-12, they must have a supervised account.
- If an account was made for a 10–12-year-old by a parent or a child, and a different birth year was entered to bypass age related restrictions, then Meta will suspend it automatically for Violating their Terms of Service.
- Meta will then ask for ID. They don't want the parents ID. If you send them a 10–12-year-old child's ID, whatever form you may have, the account will be permanently disabled.
- The main account is called the Admin account. Children 10-12 are not allowed to use an admin account.
- If you have already redeemed any freebies (i.e., trial periods of Meta +, free games, etc.) these will be disabled along with the account.
** SOLUTION OPTION (No this solution does not get your items back. It just gets your child playing again at least)
1) Create proper age-based accounts. You can create a new account to replace the suspended one.
- Make a parent (Admin) account.
- Within your parent account, you will create a child account. (Child accounts need their own separate email and login, so have this information ready.)
- You will need to have the Meta phone app as well. (Phone app uses the same Meta login as on your computer).
- You will need to verify your accounts multiple times so keep your parent and child emails/passwords handy.
- Yes, you can add more child accounts to your parent account. Do so the same way you added your first.
2) Confirm you're a parent or Guardian
- You will need a credit or debit card
- You need to enter Zip Code - In the Meta app, your phone will automatically pull up the number pad. If you reside in UK, Canada, or anywhere else that uses Postal Codes (containing letters): a) Confirm using a computer or b) type postal code in empty text or somewhere else, copy, paste into zip code field.
4) Update your device if needed. The device will prompt you.
- In general, your device will not update if it is tied to a child account that has been suspended.
5) Pair Parent account onto headset first
RANDOM TIPS:
~ ~ You can support up to 5 child or teen accounts.
~ ~ I do NOT recommend using Facebook or Instagram to login. If something happens to your social media or Meta Quest accounts (i.e., gets suspended or disabled), all Meta accounts will likely be affected.
~ ~ Parents / Admins must be at least 18 years of age.
~ ~ If your new headset won't update, it could be because it's tied to a child account that is not supervised. Your headset must be linked to an Admin account, or a supervised child account.
~ ~ Parents, please do NOT make an account for yourself and let your child use it.
~ ~ Meta and Horizons have the same login but are different (Horizons = forums, messaging, player avatar settings, and a lot more)
~ ~ Your purchases are linked to your Meta account. If your Facebook is used in Meta account login, and you delete your Facebook account, then your Meta account, games, and content are also deleted. (You have 30 days until your FB account is completely deleted so you can always log in to cancel the deletion).
~ ~ Only the Admin on the headset can share their apps with the other users on that same headset.
HELPFUL LINKS:
**When using any of the links below (except for 'Family Center'), notice on the left-hand side are all the articles that will answer most of your questions.
Family Center (your dashboard is in family center, then click on teens account) (see activity and adjust parental settings)
* We had to comply with the required structure of parent account \ child account
* Purchases made on the suspended child account could not be transferred but we were able to have all of them refunded; purchased between 12/25/2023 - 1/21/2024.
* Free games that were included with purchase and redeemed by the suspended account were transferred to a valid parent account.
* The child’s original email account is still locked so a new account (GMail) was required. This account is temporary.
* Our suspended account is not going to be restored. It will be deleted.
Steps:
Create new email account for child. ex: twelveyearoldchild@gmail.com. The banned, suspended@gmail.com, account will be used to request refunds.
Use parent email (parent@gmail.com) account to log into meta.com. Create an account if necessary.
Also use the Chat team to request transfers for any game codes that were redeemed by the suspended account to the valid parent account, parent@gmail.com.
After 30 days, the suspended account should be deleted. At this point you can change the child’s monitored account from twelveyearoldchild@gmail.com to the original email (suspended@gmail.com), if desired.
If the original account is restored, the account twelveyearoldchild@gmail.com could be abandoned or deleted at the provider at this point.
The support team was very helpful but it took some time. Email will also work but I found Chat to be faster. Verifying identity was very important; account details, purchase history, etc. Also ensuring the parent / child monitored account rule was respected was vital. Good Luck.
My daughter’s account is suspended because of an issue with her birthday. I tried to fix it but does not matter what I do, it says the birthday doesn’t match their records. I am the one who created the account and made the mistake in the first place. I tried to adjust it but now it is suspended. I don’t see any way to truly contact someone about this issue. I would create another account but we bought games on this account already. Any help would be greatly appreciated.
Feel free to reach out with simple questions! For any troubleshooting please make a post or reach out to our wonderful email, chat, and callback support team here: https://metaque.st/Support
Great Post however for my sons acc it won't let me verity my card details as it won't let me put it my postcode so now his acc is restricted and no one from meta helps and ge has lost his games
Pretty much the same thing happened to me and a ton of other people. Mine was suspended, but now permanently disabled. I had to create a parent account and then a child account through mine. Lost our stuff.
I made this post earlier, I hope it helps. It's very frustrating to say the least.
One issue I've found after doing all this, is my oculus now needs a passcode for the admin account, which is required to be entered anytime the device is shut off and turned back on.... So if I am at work, or not home and my daughter runs the battery dead, charges it and wants to use it again she will be locked until my passcode is entered.... or I will be forced to share my passcode.... thus allowing her to make any changes she wants to the parental controls....
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