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Image freezes

PLWolf
Honored Guest

I have a problem, I bought Oculus Quest 2 and after 1-2 hours the image freezes, I did a clean install of oculus app again and I found that I would see the logs without even trying to play and this popped up:

=============
LOG ANALYSIS
=============
 
============
2. OAFError
============
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:50.634 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\core\jsonutil.cpp(81) : Failed to parse manifest JSON data (1971038)
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:55.740 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\package\librarian.cpp(1109) : Local migration failed: regen-third-party-assets (1971039)
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:55.742 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Odmowa dostępu. (1971052)
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:55.742 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Odmowa dostępu. (1971052)
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:55.742 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Odmowa dostępu. (1971052)
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:55.742 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Odmowa dostępu. (1971052)
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:55.742 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Odmowa dostępu. (1971052)
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:55.742 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Odmowa dostępu. (1971052)
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:55.742 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Odmowa dostępu. (1971052)
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:55.743 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Odmowa dostępu. (1971052)
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:55.743 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Odmowa dostępu. (1971052)
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:59.428 {!ERROR!} [OAF ERROR] [Aggregated 24 times] arvr\projects\oculus_pc_infra\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Odmowa dostępu. (1971052)
[Service_2022-12-15_14.41.45.txt] 15/12 14:42:02.451 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\profile\profile.cpp(902) : Not logged in. (1971001) OVR11354787
[Service_2022-12-15_14.41.45.txt] 15/12 14:42:51.678 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-15_14.41.45.txt] 15/12 14:42:51.687 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-15_14.41.45.txt] 15/12 14:42:52.240 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-15_14.41.45.txt] 15/12 14:42:52.241 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2022-12-15_14.41.45.txt] 15/12 14:43:26.958 {!ERROR!} [OAF ERROR] arvr\projects\oculus_pc_infra\oaf\liboaf\bugreporter\bugreporter.cpp(94) : Bug description not found (1971039) OVR54112166
======================
3. All Service Errors
======================
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:45.576 {!ERROR!} [LoggingTools] Unable to purge server logs C:\Users\Pc\AppData\Local\Oculus\OVRServer. System nie mo�e odnale�� okre�lonej �cie�ki.
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:45.577 {!ERROR!} [LoggingTools] Unable to purge server logs C:\Users\Pc\AppData\Local\Oculus\OVRServer. System nie mo�e odnale�� okre�lonej �cie�ki.
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:50.955 {!ERROR!} [PluginManager] Failed to load HeadsetPlugin: EmulationPluginAddition; got error code: -1010
[Service_2022-12-15_14.41.45.txt] 15/12 14:41:55.740 {!ERROR!} [Librarian] Local migration regen-third-party-assets failed
[Service_2022-12-15_14.41.45.txt] 15/12 14:42:02.451 {!ERROR!} [IpcRouter] Command /accounts/linked_accounts caused an error: OVR11354787
[Service_2022-12-15_14.41.45.txt] 15/12 14:42:52.136 {!ERROR!} [Skyline] [skyline_error] { error_code: , error_type: skyline_error, is_dev_build: false, message: {"message":"SetupAPI: step index must be >= 0, got -1 for path /fbauth at index 0"}, origin_app_name: skyline, section_name: , stack_trace: , sub_section: , title: ,  }
[Service_2022-12-15_14.41.45.txt] 15/12 14:43:26.958 {!ERROR!} [IpcRouter] Command /bug_reporter/get_bug_info caused an error: OVR54112166
 
Here I will give again from Driver Installer:
 
[Info] [15.12.2022 14:41:43] Install Complete: Success
Error Code: 0
Install Step: InstallDone
Sub Install Step:
Severity: Info
Line Number: 382
Caller: Install
ODI Version: 1.21.5.0
File Path: D:\full-fbsource\arvr\projects\oculus_pc_infra\Support\OculusDriverInstaller\OculusDriverInstaller\Installer.cs
[Warning] [15.12.2022 14:41:43] Exception starting service 'OVRService'. : Określona usługa nie istnieje jako usługa zainstalowana
Error Code: SmcException
Install Step: StartService
Sub Install Step:
Severity: Warning
Line Number: 403
Caller: Install
ODI Version: 1.21.5.0
File Path: D:\full-fbsource\arvr\projects\oculus_pc_infra\Support\OculusDriverInstaller\OculusDriverInstaller\Installer.cs
 
I apologize in advance for my English and not very neat post, this is my first time writing here

 

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey, @PLWolf! We know how important it is that a new headset works properly. We want our users to have the best experience possible. Please create a support ticket with our awesome support team here. They have the tools to view those logs and get this sorted out for you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!