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Incredible - The Installation Software Doesn't Detect Working NVIDIA Hardware

pathaugen
Honored Guest
http://i.imgur.com/XVtDisH.png

Screenshot shows clearly working and updated NVIDIA hardware, I play games on this rig 2k and 4k resolution just booted up a few games. However Oculus is clearly having trouble and all I can find is a forum for support??
9 REPLIES 9

pathaugen
Honored Guest
p6h5f2rv6pqc.png

Roaster
Rising Star
The software works for most. Pretty much plug and play.
Oculus might seem like a company run by a bunch of teenagers doing a Junior Achievement project after school, but it installed flawlessly for me. I'm just another user btw.
As for help, hopefully you're good at troubleshooting technique.
i7-5820K @ 4.2Ghz, water cooled, Asus X99-Pro USB 3.1, 48 Gb DDR4 2400, Samsung 950 pro M.2 SSD, GTX 980 Ti SC, 750w psu

pathaugen
Honored Guest
What kind of troubleshooting is going to happen? Does support exist or do I have to return this paperweight?

Greenfire32
Heroic Explorer
Did you click on "Learn how to resolve this issue"?

Did you click on "Having Trouble? Get Help"?

Did you contact support?

But I see you DID take a screenshot and make a thread, so good on you for that. 😐


Dreamwriter
Rising Star
What is "this rig"? Is it a laptop? What video card do you have?

pathaugen
Honored Guest


Did you click on "Learn how to resolve this issue"?

Did you click on "Having Trouble? Get Help"?

Did you contact support?

But I see you DID take a screenshot and make a thread, so good on you for that. 😐





Have you ever clicked on get help? It takes you to the forum - hence the screenshot and thread. Not sure what you're implying at all here, but doesn't sound like any form of help.

pathaugen
Honored Guest
Here is what "Get Help" takes you to since many here seem confused where that leads:
https://support.oculus.com/1211385718875607

Basically the help page is saying: "Are you SURE you have a graphics card installed?"

Basic help page, but yes, graphics card is installed. 'm playing games here cranked up on it.

Here is an image showing what they say to look for:

ko5u2u2ckrcs.png

Dreamwriter
Rising Star
So which graphics card do you have?

Anonymous
Not applicable
Ragging for no reason doesn't help. You need to provide more information than a screen shot. Please understand that no one will be able to just guess your problem.

1) Provide your computer information: CPU, GPU, desktop, laptop, driver version, OS, OS version, Updates, AV, etc etc

2) How do you have it plug into your system? Are you connecting the device to your GPU or your motherboard? Do you pass the compatibility check that they provide?

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