09-10-2024 03:05 PM
Hi my Facebook account was hacked some time ago and email was changed. I saw my Instagram was also hacked today. During that time they set up 2FA on a device and I don’t have access to it. I need a way to reset my security to get both my accounts back.
09-10-2024 03:16 PM
Hi there @Jpvitt, we're upset to hear that this has happened to you.
We'd love to help you regain access to your accounts. However, here at Meta Quest Support, we only deal with Meta Quest products and services. Unfortunately, we don't have the resources or capabilities to access Facebook or Instagram accounts. Therefore, in this instance, we have to redirect you to the designated help centers.
You can contact the Facebook Help Center by clicking here. To contact the Instagram Help Center, please click here.
We wish you the best in getting your accounts back.
Hope you have a lovely day!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset