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Instagram account Hijacked trough Meta Support

bih.667473
Honored Guest

My faceless Instagram account, which has several million followers, keeps getting hacked—but not in the usual way. No one is bypassing my password or two-step authentication. Instead, someone is repeatedly convincing Meta that they are the rightful owner of my account.

This has happened four times in just one month, and I have no idea how to stop it. Every time I lose access, I receive no emails or texts about account changes or login attempts—I simply get logged out, and my information is changed. When I do have access and check my recent emails from Instagram, I see support case notifications for cases I never opened.

This situation is completely out of my control. Can someone please help?

1 REPLY 1

KHMike
Moderator
Moderator

Hi, we’re sorry to hear you are having issues with your Instagram account, however as
community managers we aren’t able to assist you with this directly. We can help with Quest related issues but unfortunately we lack the ability to assist with Instagram account issues.

To get help with your account the best place to get help is here: https://help.instagram.com/368191326593075/?helpref=hc_fnav

We will be closing this thread as we unfortunately cannot provide any further assistance here.

Thanks.

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