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Instagram account and I need help.

tox.2761
Honored Guest

Hello Meta, I need help with my Instagram because it has been hacked and the hacker suspended the account. I tried appealing the suspension but it rejected my appeal. My account had a clean record before I got hacked and I didn’t violate any of the terms of services. Also, I accidentally made 2 alt accounts after the ban because my friend suggested me too but they both got banned but I was not trying to make 2 alt account for malicious reasons. I made it because my friend told me too. I tried reaching out to Instagram support but they haven’t responded and I don’t want to get meta verified. Please reach me out for support ASAP and I haven’t violated any of the terms of services before this hacking incident and the hacker did the violation and got me banned. You can even check my fb account which is the same profile picture as my Instagram and you can see it’s an clean account and it isn’t banned. I just need the help to get my account because none of the material the help center give me is useful. I will provide more information if you reply ASAP and I will private message you guys. It has taken a toll on my mental health so please I really need this support. Thank you. 

7 REPLIES 7

Hello @tox.2761 ,

Recovering a hacked and suspended Instagram account can be a frustrating process, but here are some steps you can follow to try and resolve the issue:

1. Use Instagram’s Hacked Account Tool: Visit https://www.instagram.com/hacked and follow the prompts to report your account as hacked. This tool is specifically designed for these situations.

2. Appeal the Ban Again: If your appeal was rejected, try submitting another appeal through https://help.instagram.com/contact/606967319425038. Make sure to clearly explain that your account was hacked, and the violation occurred due to the hacker's actions, not yours.

3. Verify Your Identity: Be prepared to submit proof of identity, such as a government-issued ID, to confirm that you are the rightful owner of the account.

4. Reach Out to Instagram Support: You can also try contacting Instagram through their social media accounts, such as Twitter or Facebook, by tagging them or sending a direct message with a concise explanation of your issue.

5. Utilize Meta’s Business Support: Even if you’re not a business user, you might be able to get help by creating a case through Meta’s Business Help Center at https://business.facebook.com/help.

6. Stay Persistent: It can take time to get a response, but regularly checking for updates and submitting appeals can make a difference.

Hopefully, these steps help you recover your account. Stay patient and don’t lose hope!

 

Thanks 

Mark Anthony 

 

Thanks man I did request support but they haven’t responded yet and I realize the hacker put on a 2fa in my account.

Do you have access to contact with support team from business help centre?

I don’t have a business account 

Do you mind contacting a representative for me?

Yeah, if you make a case to meta support team then they will able to contact with you regarding on the case via live chat.

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