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Instagram ad bug

jimbob.297699
Honored Guest

Hello, on the instagram application I have had a bug where an ad appears at the top of the image feed. This has been happening like this for nearly 2 years. I have reported this numerous times. I am suspicious that the people handling the reports are not solving the problem, or that the report is not going through somehow. The ad bug is still occurring. This bug seems to be tied to my account on the mobile application regardless of device. I’m not sure how to report this as the report feature does not seem to be working. Is there a way to escalate this or forward it to the appropriate support? What can I do about this, is there a way to solve this Issue? I have also noticed unusual activity in the explore page and other content suggestions. I would appreciate assistance in solving this. Thank you

1 REPLY 1

MetaMetalMonke
Meta Quest Support
Meta Quest Support

Hey there,

I absolutely understand how frustrating it is when you aren't being responded to and your issue continues to persist. 

Unfortunately we only have the tools to assist with Meta related products and accounts , the best I can do is provide the link to the Instagram support page: Instagram support.

I know it's not the news you were hoping for but I hope you are able to get through and finally have a resolution to your issue soon.

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Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

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