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Instagram and meta account hacked. Email changed, can’t make changes and no support response

nickebdon74
Explorer

Hi

My instagram account was hacked and is controlled by a meta account with the hackers ‘letters.com’ email which I am powerless to change.
I am reporting this several times a day and instagram support isnt responding even though the information and chain of activity is clear to see (I am UK based and a Nigerian hacker is in my instagram).
If instagram wont help can meta, this is frustrating and unsettling?
Is there a department or person I can message please?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there @nickebdon74, thank you for your post.

 

In order to help you further with this, would you be able to send us a quick private message there. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! 

 

Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

thank you and have done so with supporting screen shots

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