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Instagram hack changing my email

Karsten_Sinyo
Honored Guest

Hi Meta Community,

So long story short my instagram email was changed while Im asleep and Ive tried following the step from Instagram
step 1 is the code that sent to Whatsapp and its done but then  Im stuck on the authenticator since I never used any authenticator apps and when I tried to used the other way which is the video selfie things it stuck on the email that I cant confirm, it kept looping and nothing happening.

Is there any other way to retrieve my account please help

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We have received your private message and we will respond to you there now. Thank you for your patience. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

photo_2025-01-26_14-29-01.jpgScreenshot 2025-01-18 200604.pngHello Meta

The same problem happened to me.

My Instagram account has been hacked. The hacker changed the password, and my account name became "Instagram User." I attempted to find my account using the "Find My Account" page, but no users were found.
 
Could you please assist me in recovering my account? 
my user name is : layal_alfakhani
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