12-22-2024
06:06 AM
- last edited on
12-22-2024
01:30 PM
by
kh.laura
12-22-2024 07:05 AM
Hi @alisha1205!
Thank you so much for reaching out and making us aware of your issue.
In order for us to work towards resolving it with you we will need a few details from you regarding the Horizon account.
You can contact us privately to provide these details by selecting our name to get to our profile page then click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Alternatively you can also send us a private message by going through this link here.
We hope to hear from you soon so we can work through resolving this with you!
12-22-2024 11:48 AM
I have a same issue, they told me they will help me. I was talking to an agent and she told me that someone will reach out to you in 2 business days.
after 4 days they emailed me sorry we can’t help you with that and they only help with meta products.
01-01-2025 12:21 PM
I have same issue…can we get any help??
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