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Instagram has been hacked using Meta Horizon, and now several profiles are impersonating.

alisha1205
Honored Guest
Seems like a similar scenario to this post https://communityforums.atmeta.com/t5/Get-Help/My-Instagram-account-is-hacked-using-Meta-horizon-acc..., whereby the hacker has linked his meta horizon account to my Instagram and taken full admin control of shared accounts and removed my two factor authentication meaning I can no longer follow the support steps highlighted on the 'Instagram Help' page. I have no more details than just the email address of the meta horizon user and they have created an additional Facebook account impersonating. This has seemingly become a common issue from meta (especially with the EXTREMELY limited/non-existent chat support) and I hope you have a solution to assist me with this. The username of Meta horizon showing in my insta was an impersonation of my existing, who currently has access to my instagram account. Could anyone please give steps as to how I can regain, or even get close to in-contact with support? 
3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi @alisha1205!

 

Thank you so much for reaching out and making us aware of your issue.

 

In order for us to work towards resolving it with you we will need a few details from you regarding the Horizon account. 

 

You can contact us privately to provide these details by selecting our name to get to our profile page then click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Alternatively you can also send us a private message by going through this link here.

 

We hope to hear from you soon so we can work through resolving this with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

sannaa_shahid
Honored Guest

I have a same issue, they told me they will help me. I was talking to an agent and she told me that someone will reach out to you in 2 business days.

after 4 days  they emailed me sorry we can’t help you with that and they only help with meta products.

ps.268419
Honored Guest

I have same issue…can we get any help??

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