I am new here and hope this is the correct forum. If not, please be lenient with me. Thank you. I already posted this thread in the Developer forum, but i think thats the wrong one so i try again here. I Could not delete the post in the other forum, would have done to avoid problems but there is no option. Pardon for double posting.
Unfortunately, since yesterday I have been experiencing a currently unsolvable problem within the interactions of browsers and the normal website version, as well as the Windows App version of Instagram. I've already tried caching etc., completely cleaning the browser, reinstalling etc.
I can no longer open my own posts as a window in a larger format in my own Instagram profile Grid.
I can surf to any profile, regardless of it is a follower or not, and can click on a post in the grid there as usual, which then opens in an overlay window in a larger display.
However, if I do this in my own grid, on my own profile, it no longer works.
The overlay window opens, the entire screen is darkened as intended, and the x appears in the top right corner, with which I can close the overlay again.
However, the desired post does not appear, so I can only continue to see my grid, which is then darkened by the overlay.
This problem appears on two different pc´s, two different operating systems (win11 & win7), and three different browsers (Edge, Firefox, Chrome). As said, this only apears when i want to watch my own posts from my own instagram profile. Any other profile i use is working as intended.
I hope I have explained the problem clearly and would be very pleased to receive feedback and support.
Hi, we’re sorry to hear you are having issues with your Instagram profile, however as community managers, we aren’t able to assist you with this directly. We can help with Quest-related issues but unfortunately, we lack the ability to assist with Instagram issues.
