Instagram recovery details not changing

[bih.667473]

I was hacked last week, but I successfully recovered my account. I secured everything, changed all the account details to my own, and initially, everything seemed fine. Even the "Can't reset password" recovery form displayed my updated account details.

However, out of nowhere, the recovery details in that form reverted to the hacker’s information, even though my account settings still show my correct details. This is extremely concerning because I can see the hacker repeatedly attempting to regain access by submitting video selfies.

How can I completely remove the hacker's details from my account? (Btw i do have access to my account)

[d0gg]

If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderators and the Support Team do not have the tools or resources to access and assist with Facebook or Instagram related account issues. We are limited to product inquiries, Horizon/Meta account issues and Meta product related issues.

This is the extent of our resources, to ensure you're able to get the best help possible, we highly suggest to look for further assistance within the Facebook Help Center and the Instagram Help Center. These respective platforms will have many troubleshooting steps as well as additional options for assistance with your particular issue.

[marinakh.924]

Hi bih.667473,

We’re sorry to hear that you are having login issues with your Instagram account, however as community managers we aren’t able to assist you with this directly.

We can help with Meta Quest related issues but unfortunately we lack the ability to assist with Instagram account issues.

To get help with your 2FA the best place to get help is here.

We will be closing this thread now since there’s nothing else we can do to help. 

Thanks for your understanding!