12-21-2024 06:34 AM
Hey, I'm coming on here as a last-ditch effort to see if there's any method to save my old Quest 1 because no matter what I try, nothing will install, I click on download and then it ques for half a second before turning back into the download button.
I've tried clearing ocms, I've tried resetting, I've tried turning Wifi off and on, and I've even tried factory setting.
No luck with any of these methods, is the thing just bricked at this point?
12-21-2024 07:22 AM
@2238 it maybe that the issue it at meta's end. Perhaps you could put an older firmware version on the headset to see if that works.
12-21-2024 09:06 AM
You're not alone with this problem (https://communityforums.atmeta.com/t5/Get-Help/Quest-doesn-t-download-anything/m-p/1273019#M346911 )
We're in touch with support but haven't reached a solution so far.
12-23-2024 11:38 AM
i/we have the same problem
https://communityforums.atmeta.com/t5/Get-Help/Cannot-Reinstall-or-Update-Apps-in-Oculus-1/m-p/12740...
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset