First off, i'm new to oculus quest 2. Tried to search for my problem and found nothing that help me. I bought my first game with my android phone app: Walking dead saint and sinner. Went on my oculus, opened it and saw the game in my menu with an "install error" and "retry" on it, Tried to reboot the oculus, closed it, same message. Clicked on retry, nothing happens, tried uninstall and still nothing. The odd thing is i didnt see it download the game (around 8gb). The title is not showing under the filter "uninstalled". I decide to check the store for the game, see if i had an installed button available. Nope, it tells me i bought it, but no install button, just a turning circle that tells me it's loading.... i left it alone to see if anything would happen and no... nothing after 45minutes. Note i actually download the game on my pc (the 30g version) but i'd like to have it on the oculus itself for ease of play. Thanks for your help!
Hi there! We're sorry to see you've had a less than ideal first game installation. We want to help you get this resolved so you can enjoy your new device! Please try the following troubleshooting steps:
If this does not resolve your issue, please ensure the Cloud Backup feature is enabled and perform a factory reset. Your install should resume and finish after your headset has been reset.
If you need further assistance, please reach out to us here and submit a support ticket. 😊👍
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