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Instore credit problem

Honored Guest

Me and my friend both have quest 2s we have had them for about a year and we both sent eachother a referral link for games we bought without credit, my friend got £10 and the oculus app said I got 10 once I redeemed it just recently I tried to buy a game with the credit but it said I only have £5 instead of £10 I haven’t bought anything paid for since I got the credit since most of my games are free so I don’t know what has happened to the rest of my credit and surely if I had bought something it would’ve used all my credit I don’t know how to fix it or what to do does anyone know?


Community Manager
Community Manager

Hey there @JAKE09MEMES, you came to the right place! We get the worry that comes from having a certain amount of credit only to be told you have less, so let's see what we can do to get you sorted out and ease that worry! We'll be needing some more information though, so please select our name to get to our profile page, or click here, then click "Send a Message" to privately message us (and remember, you must be signed into the community first to send us a private message).


We hope to hear from you soon!

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